Legal
Right of Withdrawal & Model Withdrawal Form
This page applies only where you purchased directly from A2GROUP LLC — our website, the Windows application, or the downloadable macOS application. It does notapply to purchases made through the Apple App Store, which are governed by Apple’s own terms and refund process. See Terms § 6.9.
Your right of withdrawal
If you are a consumer habitually resident in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your contract with us within 14 days, without giving any reason. The period runs from the day the contract is concluded. Where your subscription begins with a free trial, the contract is concluded — and the 14 days begin — on the day you start the free trial.
To withdraw, you need only tell us before the 14 days expire. You may use the model form below, send any other clear statement to contact@a2group.llc, or write to A2GROUP LLC, 5830 E 2nd St, Ste 7000 #16007, Casper, WY 82609, USA. You do not need to give a reason and we will not ask you for one.
If, at checkout, you expressly requested that we begin providing the service immediately during the withdrawal period and acknowledged that you would lose the right of withdrawal once the service has been fully performed, you must pay an amount in proportion to the service provided up to the moment you inform us of your withdrawal, calculated on the total price agreed for the billing period. Otherwise no amount is due from you. We refund the balance within 14 days of receiving your withdrawal, by the same means of payment you used, at no cost to you. The full clause is at Terms § 6.8.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: A2GROUP LLC, 5830 E 2nd St, Ste 7000 #16007, Casper, WY 82609, USA — contact@a2group.llc
- I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: ______
- Ordered on: ______
- Name of consumer(s): ______
- Address of consumer(s): ______
- Signature of consumer(s) (only if this form is notified on paper): ______
- Date: ______
Modelo de formulario de desistimiento
(Sólo debe cumplimentar y enviar el presente formulario si desea desistir del contrato.)
- A la atención de: A2GROUP LLC, 5830 E 2nd St, Ste 7000 #16007, Casper, WY 82609, EE. UU. — contact@a2group.llc
- Por la presente le comunico/comunicamos que desisto de mi/desistimos de nuestro contrato de prestación del siguiente servicio: ______
- Pedido el: ______
- Nombre del consumidor o consumidores: ______
- Domicilio del consumidor o consumidores: ______
- Firma del consumidor o consumidores (sólo si el presente formulario se presenta en papel): ______
- Fecha: ______
Dispone de catorce (14) días naturales para desistir del contrato sin necesidad de indicar el motivo y sin penalización alguna. Esta cláusula no afecta a sus demás derechos legales como consumidor y usuario.